FAQs
General Questions
What is ELCE Swimwear?
ELCE Swimwear is a premium brand offering high-quality, stylish swimwear designed for comfort and confidence. Our collections feature unique designs crafted from sustainable materials.
Where is ELCE Swimwear based?
ELCE Swimwear operates online, delivering worldwide to customers who appreciate luxury swimwear with a focus on sustainability.
Do you ship internationally?
Yes, we ship globally. Delivery times and costs vary depending on the destination.
Orders & Shipping
How long does shipping take?
Shipping times depend on your location. Typically, orders are processed within 1-3 business days, with delivery taking 5-10 business days internationally.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email.
What if my order hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, with tags attached, and in original packaging.
How do I return an item?
To initiate a return, visit our Returns Center at elce-swimwear.com and follow the instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned items.
Product Care
How do I care for my swimwear?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid harsh chemicals and excessive sun exposure to maintain fabric quality.
Why is my swimwear fading?
Prolonged exposure to chlorine, sunscreen, or saltwater can cause fading. Follow care instructions to preserve colour and fabric integrity.
Sizing & Fit
How do I choose the right size?
Refer to our size guide at elce-swimwear.com for detailed measurements. If unsure, contact us for personalised recommendations.
What if my swimwear doesn’t fit?
If the size isn’t right, you may exchange it within 14 days, provided the item is unworn and tags are intact.
Sustainability
Are your materials sustainable?
Yes, we prioritise eco-friendly fabrics and ethical production practices to minimise environmental impact.
Do you recycle old swimwear?
We are committed to sustainability and are exploring recycling initiatives. Check our website for updates.
Still have questions?
For further assistance, visit our Help Center at elce-swimwear.com.